Privacy Policy
Last updated: April 2025
1. Information We Collect
When you visit GenRug, place an order, or interact with our platform, we may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping address, and billing information provided during checkout or registration.
- Usage Data: Information about how you use our site, including IP address, browser type, pages visited, and time spent on the site.
- Cookies: We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic.
2. How We Use Your Information
The information we collect is used in the following ways:
- To process and fulfill your orders, including custom rug requests.
- To communicate with you regarding your order status, shipping updates, and customer support inquiries.
- To improve our website functionality, product offerings, and user experience.
- To send promotional emails and marketing communications (only if you have opted in). You can unsubscribe at any time.
3. Data Sharing & Disclosure
GenRug respects your privacy. We do not sell, trade, or rent your personal information to third parties. We may share necessary information with trusted service providers (e.g., shipping partners, payment processors) solely for the purpose of fulfilling your order and operating our business. These partners are obligated to keep your information confidential.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.
5. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies.
6. Your Rights
You have the right to access, update, or request the deletion of your personal information stored by GenRug. If you wish to exercise any of these rights, please contact us.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at genrugofficial@gmail.com.